Thank you for visiting and shopping at e-trimascom. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If you think there is a significant delay in shipment of your order, you may contact our customer service for enquiry.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We generally ship our parcels using J&T or Poslaju.
Estimated delivery time
West Malaysia: 2-4 business days (estimated)
East Malaysia: 3-7 business days (estimated)
Please note that delivery delays can occasionally occur. Kindly contact our customer service should you think the delivery is taking unusually long.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
E-trimas.com not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
E-trimas.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Malaysia.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.